Emergencies
Leave area immediately and call us from a safe location:
800-401-6451
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.
Customer service
Email
- Questions, comments, concerns
- Response in 1 to 2 business days
- Not for emergencies/outages
- Email customer service
Phone
Residential service
800-401-6402 (24 hours a day)
Business center
844-889-3500 (Monday – Friday: 8 a.m. – 5 p.m.)
TDD – Telephone device for the deaf
711
Call before you dig
811
Or
MISS DIG — 800-482-7171
Mail
Customer service
Michigan Gas Utilities
Attn: Customer service
PO Box 19001
Green Bay, WI 54307-9001
Bill payment
Michigan Gas Utilities
PO Box 1109
Glenview, IL 60025-8109
Other service contacts
Payment arrangements
Use self-service options to make payment arrangements on your past-due balance.
Suppliers and contractors
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Senior vice president - customer service
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Frequently asked questions
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