Helpful information
Billing questions or complaints
If you have any questions or concerns about your bill, please contact us prior to the bill due date, so we can help.
You also can contact us for any of the following:
- Rate options and explanation of rates.
- How to calculate or verify the accuracy of your bill.
- Evaluating your energy use.
- Energy conservation efforts.
- Updating your account information.
- Billing and payment options.
- A free customer information booklet.
Contact us
Phone: 800-401-6402
Email:
customerservice@michigangasutilities.com
Mail: PO Box 19001, Green Bay, WI 54307-9003
Web:
www.michigangasutilities.com
Late payments
Your bill is considered delinquent when a balance remains unpaid at least 5 days after the due date. Once it becomes delinquent, a late payment charge, not to exceed 2%, will be added to any past-due amount.
Safety reminder
- If you smell natural gas, leave the premise immediately and call our 24-Hour Emergency Service at 800-401-6451.
- Call 811 at least 3 working days before you dig to have lines marked.
Michigan Public Service Commission
As a natural gas utility, MGU is regulated by the Michigan Public Service Commission (MPSC). You can learn more about the MPSC at www.michigan.gov/mpsc, or by calling 800-292-9555.
Importante: Esta información se refiere a su servicio y tarifas. Es posible que quiera una traducción. Llame al 800-401-6402 para pedir una traducción.
Billing terms
Usage
CCF (100 Cubic Feet)
The volume of gas measured by your meter.
Charges
Commodity Charge
The actual cost of the natural gas used.
Daily Customer Charge
A monthly charge that helps cover the fixed costs of providing service to customers. This includes equipment, billing and programs.
Distribution Charge
The charge for the safe and reliable delivery of gas to customers.
Gas Pressure Factor
A factor applied to your gas usage when it is delivered at higher than normal pressure.
Main Replacement Program
A fixed charge that helps recover costs not included in base rates for infrastructure improvement projects to maintain reliability and safety.
Reservation Charge
A charge to customers to ensure adequate service on peak demand days.
Financial assistance
Energy Assistance Program (EAP)
Provides heating assistance grants to eligible customers. For assistance, call your county's department of human services.
Winter Protection Plan
Protects eligible seniors and low-income customers from service shutoff during the winter months. For assistance, call your county's department of human services, or
MGU at 800-401-6402.
