Frequently asked questions

How do you update the way your name appears on your bill?

If you need to update or correct your name as it currently appears on your bill (e.g., due to a marital status change or misspelling), please visit update your account information.

Back to account information | Back to top

How do you stop or start service due to moving?

If you are moving and need to stop or start service, please visit start, stop or move energy service and complete the online form.

Back to account information | Back to top

How do you update the email address for your account?

If you would like to change the email address associated with your online profile, please visit update profile.

Back to account information | Back to top

How do you change the mailing address or phone numbers listed for your account?

You can modify your mailing address or any phone numbers listed for your account at update your account information.

Back to account information | Back to top

You lost your activation code when you registered for online access. How do you request a new activation code?

Activate your profile to increase the access level of your online profile. Once activated, you will have access to more information, our energy saving tools, and online transactions with our Customer Service department.

Back to account information | Back to top

How can you change your password?

If you requested a new password or would like to change your password, please visit update profile.

Back to account information | Back to top

When trying to register for online access, you receive a message that your information is incorrect. What are you doing wrong?

When registering for online access, the account name and account number need to be entered exactly as they appear on your bill. MGU offers guidance on how to read your bill. If you are still having troubles, please contact us.

Back to account information | Back to top

What is the Michigan Gas Utilities mailing address?

Our payment address can be found on the mail page.

Back to billing and payment | Back to top

Can you pay your bill with a credit card?

Yes. Our Quick Payment option lets you pay your bill instantly with a credit card or debit card. However, a service fee will apply.

Back to billing and payment | Back to top

How do you update your bank account information for Automatic Payment?

You can update your bank account information online. When you fill out the form, the new information will replace any existing bank information.

Back to billing and payment | Back to top

You need 12 months of your energy data for tax purposes. Can you get this online?

Yes, this can be found at view bill history. If you are not registered for online access, you will need to register.

Back to billing and payment | Back to top

What if you are not receiving your email notifications?

Sign in and verify your email address by visiting update profile. If correct, your email provider may be blocking our email. Check your spam, bulk or junk folder for email from noreply@michigangasutilities.com.

If you use a spam blocking email service, include our email address as an acceptable sender to receive notification messages.

Back to billing and payment | Back to top

Can you change the date your bill is due?

MGU offers preferred due date, which allows you to choose your energy bill due date.

Back to billing and payment | Back to top

You are having difficulty paying your energy bills. What services do MGU offer?

Yes, if you are behind on your energy bills, or think you might become behind, we offer billing options, financial assistance and payment plans to help. Visit payment arrangements and energy assistance or call 24-hour customer service at 800-401-6402 to discuss the options available to you.

Back to billing and payment | Back to top

What is the "customer charge" on your bill?

The customer charge is a fixed charge that does not change with the amount of natural gas used. It covers a portion of those costs related to delivering safe and reliable natural gas to our customers, such as the pipes and meters.

Back to billing and payment | Back to top

Why is your bill so high?

There are many reasons why a bill may appear high, including changes in the amount of natural gas you use, the effects of weather on your energy use, and changes in energy prices. When trying to determine why your bill is high, first compare your gas use this year with last year's use. For example, in winter, consider whether temperatures are colder than last year; if so, you can expect your heating bill to be correspondingly higher.

Also, remember that natural gas prices fluctuate quite a bit, especially during the winter. MGU doesn't own natural gas fields, so we must buy natural gas from suppliers. Because prices on the market are generally lower in summer, that's when we purchase much of the gas we expect customers to use during the winter. We store the gas in a storage facility and then draw from it during the winter. However, we must also purchase gas on the market to supplement our stored supply. If market prices are higher, customers' bills could be correspondingly higher.

If you are unsure of what may be causing your higher bill, please contact us.

Back to billing and payment | Back to top

How is the natural gas I use measured?

The amount of gas flowing through your meter is measured in "hundred cubic feet" (CCF). Your bill shows how much gas (CCF) you used for the past month.

Back to billing and payment | Back to top

You're upgrading your heating/cooling system. Do you have rebates available?

MGU offers rebates and programs to qualified customers who are interested in making energy-efficient improvements to their homes and apartment buildings.

Back to rebates and programs | Back to top